Refund Policy

Effective Date: 04/10/2024

At Yoolearning, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your Udemy Business subscription, we offer a straightforward refund policy.

1. Eligibility for Refunds

We provide refunds under the following conditions:

• Refund Requests: You may request a refund within 7 days of your purchase. Refunds are available if the Udemy Business account isn’t working. Once an account is accessed using the provided cookies, the subscription is considered activated, and a refund will not be issued.
• Technical Issues: If you experience technical issues that prevent you from accessing your account and our support team is unable to resolve the issue, you may be eligible for a refund.

2. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Account Activation: If the Udemy Business account has been successfully activated and used, no refund will be issued.
• Improper Use: Refunds will not be provided for issues arising from improper use of cookies, such as mixing cookies between different accounts or attempting to log out.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at contact@yoolearning with your order details and the reason for your refund request.
2. Refund Review: Our team will review your request and respond within 48 hours to confirm if your refund is approved.
3. Refund Process: Once approved, the refund will be processed through your original payment method. Please allow up to 5-10 business days for the funds to be credited back to your account, depending on your payment provider.

4. Partial Refunds

In certain situations, partial refunds may be granted if a refund is requested after partial use of the service but before full activation of the account.

5. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our Refund Policy or need assistance with your refund request, please contact us at:

Email: contact@yoolearning